Auto Repair

Alameda County

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What did you like best about Dublin Car Tek?

The following are verbatim customer responses from research that American Ratings Corporation conducted between 3/24/2003 and 8/2/2008. Customerlast names have been initialized for privacy.

"My car is fine." —Ben J.

"I felt like they were honest and knowledgeable about what needed to be done." —Elena D.

"Everything, the customer service is excellent. They call to say it's ready and it's done right the first time. Once, the car had a problem that they didn't foresee, but they fixed it for free. I was pretty impressed by that. The manager, Brian, and the technicians are very good. Ken is professional as well. We take all of our cars there." —George F.

"I liked their quality of service. They always called when they said they would." —Jeremy S.

"It was fast and convenient." —Johnny S.

"Brian and Ken, those guys are pretty cool. My dad, brother, and I all go there." —Keith T.

"I thought they were honest and efficient. They did what they said they were going to do." —Linda F.

"Everything was done to my specifications." —Matt G.

"They are always really nice when I go in there." —Mike S.

"They appeared to be very customer service oriented. It was just a very proactive customer service experience. They did the job on time and they called me when it was ready. I think they are doing really well." —Milton D.

"They were really quick, courteous, and thorough." —Pauline M.

"They appeared to be honest and they did good work." —Dave B.

"They seem very personable. They seem concerned about how they treat their customers and what they are doing." —Fran B.

"They are very accommodating. They get you an appointment as quick as possible." —Mike H.

"They were fast and efficient. The men seemed to be very nice." —Shyla K.

"I thought the guy I interacted with was friendly. It seemed like he wanted to provide a good service." —Cheryl W.

"Their honesty was refreshing." —Chris J.

"They got the job done." —Diane D.

"They are very quick with the repairs and their service is good." —Joe R.

"The efficiency" —Rory F.

"I thought their actual work was quite good. I was satisfied with my oil change." —Andy T.

"They were very professional and the quality of their work was great." —Victoria C.

"I got my CV Axles replaced correctly." —Nick T.

"I had a small thing done, but they did the job. It was a simple smog check and they did it correctly." —Tracy K.

"They let me know what was going on and kept me informed." —Lance A.

"They're courteous." —Kenneth U.

"We're considered valuable customers and that's a great feeling." —Tony G.

"They were honest and they weren't trying to pressure me into any other things I didn't ask for. They showed specifially what was going on and what they recommended, they didn't make me feel like I had to go beyond the kind of service I had asked for. They also have a shuttle and they are located near a bart station. The manager is also very nice. " —Twila C.

"I liked their waiting room." —Jaime K.

"I liked the guy down there, he knows what he's talking about." —Terri F.

"They know what they're doing and are very professional." —Ken C.

"They vacuumed my car and service was first." —Alan L.

"The environment was pretty friendly, the waiting room was accomodating but I didn't have to wait for very long." —Marge H.

"They're very good, thorough, honest and do good work." —Richard A.

"They have good service and they're courteous." —Rodolfo G.

"They were professional, they made an appointment and were very friendly. They do good work because I have had no problems with my car since." —Senthil K.

"They did what they said they were going to do, performing as requested." —Bob B.

"They take care of their customers." —Elena L.

"The shop and the organization." —John M.

"They were quick and efficient." —Naomi D.

"They thoroughly explained what was wrong." —Helen V.

"They're personable." —Deepak J.

"Their shop is clean and organized." —Jackie Y.

"The customer service was good." —Hosai O.

"The quality of the work and the price." —Darrel B.

"They're good at auto repair." —Vijay C.

"The place was nice and they were friendly." —Robert B.

"The waiting time isn't bad." —David L.

"The customer service was good." —Alisa P.

"They quoted me a price and they stuck to it." —Agard R.

"They have friendly people and do what they say they will. " —Armendariz J.

"I like the hospitality and they got the job done in a timely manner. " —Bacho B.

"The owner and the staff were really good. " —Baker R.

"Bart is knowledgeable, friendly and they have a very clean and organized shop." —Flint R.

"They are knowledgeable, fast, and accommodating." —Hagan F.

"I've had a few cars done there and I am totally impressed with their service." —Kruss D.

"They are fast and honest, I haven't had a problem with any of the jobs they have done." —Norman P.

"They are very nice, they are competent, and they do a great job in a sufficient amount of time. " —Page J.

"I like his friendliness, how fast they work, and their professionalism. They take care of me and my car well. " —Riggs E.

"They are very good. They accommodate for alternate transportation, they handle registrations from DMV, they find an appointment for me on short notice, the place is very clean and they have good coffee. Everyone from the mechanics to the lady who runs the office is nice and I like their personal touch." —Roe E.

"The service" —Sun T.

"They were fast." —Thomas R.

"They are able to service my 2 high end cars, a Lamborghini and a Porsche Boxster. They are friendly, knowledgeable and it is also one of the cleanest shops I have ever seen." —Tolentino F.

"I like the speed and efficiency in getting the job done. " —Anthony J.

"They were able to accommodate me on short notice and the service was excellent. The shop and waiting room were very clean and comfortable." —Morales S.

"They informed me on what they're going to do with my car." —Ramirez C.

"I liked that they communicate well with the customer and they fixed everything." —Smith D.

"They are courteous, professional, and the service area is always immaculate." —Snyder M.

"They did their best and we were out of there. " —Abreu J.

"They know what they are doing. " —Albertson R.

"They were prompt and they did the job on time." —Dunlop S.

"They were knowledgeable and accommodating." —Soso S.

"They were conveniently located." —Stimson M.

"Treat me well, efficient, good work." —Richard A.

"The person I dealt with was friendly." —Advantec MFS, Inc.

"Fast and friendly." —Sarah A.

"Got a realignment done and I'm very happy." —Chandra A.

"Great customer service." —Jose A.

"Very happy there, Bert seems to really care about his business and he treats me." —Bruce A.

"Bert seems to care about what's going on." —Linda B.

"Nice clean atmosphere." —Jeff B.

"Very quick." —David B.

"Quick, very nice and accommodating." —Bridget R.

"Courteous, good play area for the kids." —Nancy B.

"Personalized service." —Robin B.

"Service, follow-through, promptness, does what he says he'll do." —Charlotte B.

"Friendly, customer relations." —Al C.

"Promptness, service, price is right." —Rose C.

"Personal, give really good information and get back to me quickly." —Florencio C.

"Friendly, good job, no hassle, price was right." —Pat C.

"Customer service, they satisfy your needs and work with you to fix the problem; they go the extra mile." —Gordon C.

"Shop is very neat and clean; this is reflected in the way they service your car, leaving it very clean; they are courteous; they will give me a ride home." —Robert C.

"Very personnel, pick me up and take me back,." —Bill C.

"They were very accommodating, went the extra mile." —Bruce C.

"Clean shop! Great customer relations." —Timea C.

"Handled me quickly without an appointment; waiting room was nice; drove us home." —Charles C.

"The salesman was very nice and tried to work with me and help me." —Evelyn D.

"Very friendly and efficient and fast." —Tom D.

"They gave good service and had a good attitude." —Shawn D.

"Appointment is easy to get and it's done when they say it'll be done." —Charles D.

"The waiting room. They were great." —Michael E.

"The customer service." —Audrey E.

"They did a good job." —Tracey E.

"Bert did a good job with the personal service." —Scott G.

"They were very thorough and did what they said they were going to do." —Bill G.

"The speed of the service." —Judy G.

"Clean, impressed with work, I won't go back because the labor costs were as high as a dealer." —Jason G.

"Good service, send reminders, treated us as valued customers." —Maureen G.

"Just went to get smogged, they were very nice, I go to the dealer for everything else." —Susan G.

"Honest, safe that they won't rip me off, communicate well." —Bill G.

"I like Bart, very straightforward, honest and do good work." —Jack H.

"Professional, explain everything to me." —Arzu H.

"They are quick, know what they are doing, friendly." —Sandi H.

"Friendly and able to do everything for my car." —Jim A.

"Personable, honest, they cared." —Allport N.

"Worked at getting me the best rate on my car." —Wilfred A.

"Clean place." —Aylwin P.

"Personable, professional." —Janet B.

"They're fast and accommodating, shuttled me all over, gave me a discount." —Michelle B.

"They got the job done." —Kathy B.

"Friendly service." —Kelly B.

"Work was very good." —Jack C.

"Good work, nice people." —Jean C.

"Honest, courteous." —Sandy C.

"Customer service." —Maria C.

"The owner." —Diane C.

"Very friendly and the timing of the work was very good." —Jennifer C.

"Very friendly and knowledgeable and pretty fast." —Phil D.

"The quick service." —Ramin E.

"I have a PHH vehicle and they did a great job." —EST Services

"They gave us very good service." —Robin F.

"They do very quick work, clean facility and very friendly." —Steve F.

"They knew the problem right away and they get the OEM parts for my car, a 1996 Nissan Pathfinder. Allen, the mechanic, really knew what he was doing and also Bart was great and he got the OEM parts from the dealer. Also, when I was in the garage, they weren't hesitant to have me there while they were working on it, and that shows that they can be trusted and that's what really counts. And when they ordered the parts, they gave me a realistic estimate of time" Garel G.

"Seem to be timely." —Susan G.

"The way they handle the repairs on my car and how they explain things to me. Very good customer service." —Golden State Landscaping

"Threw in some extra service for free." —Marek G.

"Efficient and quick." —Dominic H.

"Quick service." —James H.

"Get it done." —Allied Crane Service

"Friendly, honest" Janet Arnold

"Promptness and organized." —Baban B.

"The place is spotless, good service." —Angelo B.

"Guy at front desk was very nice." —Jagan B.

"The owner." —David C.

"Convenience to my home." —Amy L.

"Pretty quick service." —Tom C.

"They helped you get to the right place for a smog check instead of just doing it themselves." —David D.

"They were very accommodating, picked me up at the Bart." —Jahnavi D.

"They were honest and he told me exactly what was going on." —Charles E.

"Location to work, pretty accommodating with time." —Eric G.

"Efficient and quick." —David G.

"Location." —Sanjay G.

"Excellent customer services, do pick up and delivery." —Holly G.

"Seem to be timely, good location, place clean, good service." —M.J.G.

"Cleanest place I've ever seen." —Neil H.

"They're fast and I work close to the shop." —Juan A.

"Promptness of service." —Charlton B.

"The waiting room area." —Scott C.

"Close to my house; he was a nice guy." —Mariano C.

"The courtesy, they took time to explain things." —Dinah D.

"Really Clean Service fast." —Miya B.

"Friendly and helpful." —Mike B.

"They had good customer service." —Bob F.

"We are taking our car back to the dealership, we weren't pleased with Dublin." —Reba

"I could just drop the car off and they took care of it." —Lois B.

"Efficient in calling me back." —Dan C.

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