Carpet & Upholstery Cleaning

Alameda County

Dry Master Carpet Care

(800) 769-9253

Serving Alameda, Contra Costa and San Mateo Counties

www.drymaster
carpet.com
joe@drymaster
carpet.com
Joseph & Monica Russell, Owners

SERVICES
Carpet Cleaning
Carpet Repair
Reinstallation
Odor Control
Upholstery & Fabric Cleaning
Water Damage Restoration

HOURS
Mon – Fri: 8am – 10pm
Sat: 8pm – 8pm
24-Hr Emergency Service

CREDIT CARDS
Visa
MasterCard
Discover

CERTIFICATION/TRAINING
IICRC Cert. Master Cleaners
Carpet & Rug Institute Seal of Approval

Workers Comp Ins.
Liability Insurance
Current Complaint File
Business Practices

CUSTOMER LOYALTY
Based on 103 random customer surveys made since Feb. 2002 asking each customer: "Would you use this company again?"

CUSTOMER SATISFACTION
"Please rate your satisfaction with the quality received."

RATING STATUS
We declare that Dry Master Carpet Care has passed all of the rating steps and has earned the Diamond Certified award, Certificate No. 017.

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Survey Comments

Dry Master Carpet Care has been family owned and operated for over 16 years. They provide dry carpet cleaning, upholstery cleaning, carpet repairs, carpet restretching and water damage restoration services. Owners Joe and Monica Russell are both Institute of Inspection Cleaning Restoration Certification (IICRC) and Master Textile Cleaners (MTC). Dry Master Carpet Care's office staff actually answers the phone and is happy to explain all of their services. Only the best products and equipment are used, and with the Host Dry Extraction cleaning system carpets are ready to walk on as soon as they are clean—no tippy-toeing around in bare feet for hours! Dry Master Carpet Care stays in touch with the latest industry advances so customers always receive the newest and best cleaning services.

COMPANY PHILOSOPHY
"Starting with each phone call, inspection, and estimate through the completion of the job, we strive to meet our customer's needs. We perform each job with planning and care to assure clean carpets and promote a healthy environment. While in your home we will respect your belongings and will perform our work thoroughly and efficiently. Our purpose is to offer the best cleaning services available and gain a lifetime customer. If we fail to meet your expectations, please call and we will return promptly and without question to resolve the problem."

EXCERPTED SURVEY RESPONSES
"They did a great job on the carpet."—Mary Lou V.

"They do a thorough job and clean the carpets well. They are responsive."—Patricia H.

"I was satisfied with them and that's all I can say." —Betty H.

"They did an efficient cleaning job."—Linda C.

"They were prompt."—Alan F.

"Joe is a great guy."—Al S.

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